Product Support Policy

At Black Simba Marketing ("Company," "we," or "us"), we are dedicated to providing efficient support for our AI automation services ("Services"). This Product Support Policy outlines how clients can access assistance and what to expect from our support process.

1. Scope of Support

We offer support for:

Deployment and setup of AI automation tools.Troubleshooting technical issues related to AI agent performance.Updates and maintenance to ensure the AI assistant functions smoothly.Assistance with FAQs, customer inquiries, and system configurations.

2. Support Availability

All support requests are handled exclusively via email. Please send inquiries to

[email protected]

Our team will respond to support requests within 24-48 business hours.Requests are processed Monday through Friday during regular business hours (9:00 AM to 6:00 PM PST).Requests sent outside business hours will be addressed the next business day.

3. Client Responsibilities

To ensure prompt and accurate support:

Provide detailed information about the issue, including screenshots or relevant context if applicable.Grant access or permissions required to troubleshoot problems.Notify the Company of any changes in your platform or system settings that may affect AI automation.

4. Limitations of Support

The following are not covered under standard support:

Issues resulting from changes to third-party platforms (e.g., Instagram or Facebook updates) beyond our control.Problems caused by unauthorized tampering with the AI assistant.Requests for extensive customizations or new features outside the original scope of the agreement.

For issues beyond standard support, additional assistance may be offered at an agreed-upon fee.

5. Updates to This Policy

We may update this policy from time to time to reflect changes in our services or procedures. Updates will be posted on our website and take effect upon posting.